Are you Switched On?

The CRU is here to protect the public interest and have launched the Switch On campaign to inform energy consumers of their savings, their rights and their safety.

Your Savings

Tired of paying too much for your energy bills? Find out how simple it is to change your gas and electricity supplier here.
Learn More

Your Safety

Are you keeping your home and family safe from gas and electrical accidents? Find tips and advice from the CRU here.
Learn More

Your Rights

Do you know your rights as a gas and electricity customer? Switch on to your rights here.
Learn More

Watch our videos and find out how you could save up to €300 on your yearly energy costs, how you can make a complaint regarding your energy supplier and tips on how to keep your house and family safe

‘Switch-On’ Campaign Videos

CRU – #SwitchOn To Savings – Easy Switching

If you want to switch supplier, you just have to shop around for a better deal and once you’ve chosen your new supplier, they’ll do all the work. 

CRU – #SwitchOn to your Rights – Difficulty Paying Bills

If you’re having trouble paying your bills, contacting your supplier can help. Suppliers are required to assist people in genuine difficulty.

CRU – #SwitchOn to Savings – Fridges & Freezers

Controlling the temp of your fridge and freezer can save energy and money. Freezers should be set to -15C and Fridges should be set between 2C – 3C.

CRU – #SwitchOn to your Rights – Prepayment Meters

Prepayment Meters allows you to pay for gas or electricity as you use. You can load credit on to the meter and as you use the supply.

CRU – #SwitchOn to Savings – Use Less Energy

Using less energy is good for the environment and can save you money. Reducing energy usage will make a big difference.

CRU – #SwitchOn to Safety – Registered Gas Installer

A registered installer ensures they have the right safety standards. Always ask for a certificate of completion after the work is finished.

CRU – #SwitchOn to Savings – MPRN & GPRN

To switch suppliers, find your unique meter-point reference number (MPRN) or gas-point reference number (GPRN) found on your bills.

CRU – #SwitchOn to your Rights – Disconnections

Disconnections will only be carried out as a last resort. They must contact your a minimum of four times before you can be disconnected. 

CRU – #SwitchOn to Safety – Illegal Gas Works

Always use a registered gas installer when having gas work done in your home. You can find out how to check if an installer is registered on our website.

CRU – #SwitchOn to Savings – Before Switching

 If your current supplier is paid up in full and your contract is over, you’re in a prime position to switch suppliers and save money.

CRU – #SwitchOn to your Rights – Customer Charters

Gas and electricity suppliers have a charter that outlines the services they provide and the minimum quality levels they offer. If you are unhappy, you have the right to make a complaint.

CRU – #SwitchOn to Safety – Illegal Electrical Works

If you think electrical work is being done be someone who isn’t properly registered, you can report illegal works on the Safe Electric website.