Dáta Foilsithe: 29 Jun 2022

Earnálacha:
  • Electricity & Gas Icon
    Electricity & Gas

General Clarifications

General clarifications are periodically issued to retail market participants (e.g. gas and electricity suppliers, Price Comparison Websites) further to a query, complaint, or investigation. The publication of a general clarification does not constitute the introduction of new policy, it is intended to provide clarity for market participants, where required, around the interpretation of the existing regulatory framework for consumer protection.

The full list of published General Clarifications is shown in the following table:

CRU Document Number General Clarification Issue Date Published
CRU19122 General Clarification on the use of online registration for vulnerable customers 30/09/2019
CRU19121 General Clarification on the on the use of the EAB acronym in Marketing & Advertising 30/09/2019
CRU19120 General Clarification on Marketing & Advertising via Consumer Network Groups 30/09/2019
CRU19119 General clarification on the calculation of tariffs during a leap year. 30/09/2019
CRU19071

 

General Clarification on the Code of Practice on Marketing and Advertising 07/06/2019
CRU19118

 

General Clarification on the Code of Practice on Marketing & Advertising and Tied Products 30/09/2019

(Originally issued to industry by email 17/5/18 as ref: GC001)

CRU20033 General Clarification on Marketing & Advertising 06/03/2020
CRU20083 General Clarification on the Advertisement of Green Products 29/07/2020
CRU2115 General Clarification on the publication of publicly available tariffs 11/02/2021
CRU21037 General Clarification Regarding the Timings for Issuance of the Time-of-Use Primer 26/03/2021
CRU21130 General Clarification on the publishing of upcoming tariffs on supplier

websites

25/11/2021
CRU202262 General Clarification on required communication upon the identification of an issue impacting customers 29/06/2022
Ainm an Teagmhálaí:
Compliance & Enforcement Team
Ríomhphost Teagmhála:
compliance@cru.ie

2021

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CRU21130General Clarification on the publishing of upcoming tariffs on supplier websites

2021

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CRU21037 General Clarification Regarding the Timings for Issuance of the Time-of-Use Primer

2021

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CRU2115 -General Clarification on the publishing of publicly available tariffs

2020

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CRU20083 General Clarification on the Advertisement of Green Products

2019

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CRU19118 General Clarification on the Code of Practice on Marketing & Advertising and Tied Products